{"id":5567,"date":"2022-12-20T13:42:28","date_gmt":"2022-12-20T18:42:28","guid":{"rendered":"https:\/\/ccaq.com\/?page_id=5567"},"modified":"2023-07-05T11:39:11","modified_gmt":"2023-07-05T15:39:11","slug":"manifeste","status":"publish","type":"page","link":"https:\/\/www.ccaq.com\/en\/manifeste\/","title":{"rendered":"Manifeste"},"content":{"rendered":"\n
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Manifeste d\u00e9coulant de la Rencontre au Sommet<\/strong><\/h2>\n


\nNOUS, CONCESSIONNAIRES AUTOMOBILES DU QU\u00c9BEC,\u00a0RECONNAISSONS QUE LA P\u00c9RENNIT\u00c9 DE NOTRE INDUSTRIE\u00a0REPOSE SUR L\u2019EXP\u00c9RIENCE CLIENT QUE NOUS OFFRONS.\u00a0NOUS NOUS ENGAGEONS \u00c0 RENFORCER LA CONFIANCE\u00a0DES CONSOMMATEURS EN CHANGEANT LA CULTURE DE\u00a0NOS ORGANISATIONS.<\/strong><\/p>\n

TRANSPARENCE<\/strong><\/p>\n

Nous reconnaissons que la n\u00e9gociation et le manque de\u00a0transparence au niveau des prix constituent des irritants\u00a0dans le processus d\u2019achat d\u2019un v\u00e9hicule et nous nous\u00a0engageons \u00e0 trouver des solutions \u00e0 cet \u00e9gard.\u00a0Nous nous engageons \u00e0 mettre en place un cadre pour les\u00a0conseillers aux ventes et les directeurs commerciaux o\u00f9 la\u00a0conformit\u00e9, l\u2019\u00e9thique et la transparence seront mesur\u00e9es.<\/p>\n

Nous demandons \u00e0 la CCAQ de sugg\u00e9rer des mod\u00e8les de\u00a0r\u00e9mun\u00e9ration afin que ces derniers soient align\u00e9s avec la\u00a0satisfaction de la client\u00e8le.<\/p>\n

EXP\u00c9RIENCE EMPLOY\u00c9<\/strong><\/p>\n

Nous nous engageons \u00e0 cultiver un milieu de travail sain\u00a0ax\u00e9 sur le d\u00e9veloppement de nos employ\u00e9s en faisant\u00a0vivre les valeurs de transparence et d\u2019\u00e9thique.<\/p>\n

Nous demandons \u00e0 la CCAQ de d\u00e9velopper des outils\u00a0en ressources humaines pour am\u00e9liorer la performance\u00a0employeur afin d\u2019attirer et de fid\u00e9liser nos employ\u00e9s.<\/p>\n

CERTIFICATION<\/strong><\/p>\n

Nous demandons \u00e0 la CCAQ de mettre en place une\u00a0certification attestant que le service offert par un\u00a0concessionnaire automobile est conforme aux plus hauts\u00a0standards \u00e9tablis et au cadre r\u00e8glementaire. Les activit\u00e9s\u00a0n\u00e9cessaires \u00e0 la certification prendront la forme de\u00a0processus standardis\u00e9s, d\u2019un code d\u2019\u00e9thique et d\u2019audits\u00a0de maintien.<\/p>\n

Nous nous engageons \u00e0 respecter les normes \u00e9tablies\u00a0par la certification, \u00e0 former nos employ\u00e9s en cons\u00e9quence\u00a0et \u00e0 faire vivre une culture ax\u00e9e sur l\u2019exp\u00e9rience client dans\u00a0nos organisations.<\/p>\n

ENSEMBLE, NOUS NOUS ENGAGEONS \u00c0 FOURNIR\u00a0UNE EXP\u00c9RIENCE POSITIVE POUR CHAQUE CLIENT\u00a0QUI ENTRE DANS NOS CONCESSIONS.<\/strong><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-5567","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nManifeste - Corporation des concessionnaires automobiles du Qu\u00e9bec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccaq.com\/en\/manifeste\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manifeste - Corporation des concessionnaires automobiles du Qu\u00e9bec\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccaq.com\/en\/manifeste\/\" \/>\n<meta property=\"og:site_name\" content=\"Corporation des concessionnaires automobiles du Qu\u00e9bec\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-05T15:39:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ccaq.com\\\/en\\\/manifeste\\\/\",\"url\":\"https:\\\/\\\/www.ccaq.com\\\/en\\\/manifeste\\\/\",\"name\":\"Manifeste - 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